Inherent to transacting on the Internet is the collection of some personal information. CertifiedCoaches ("CertifiedCoaches") is committed to protecting your personal information and privacy. This Privacy Statement applies exclusively to the Site www.CertifiedCoaches.com. This policy describes the personal information we collect from you and how we use and secure it. "Personal Information" defines information such as name and email that can identify an individual.
Because your privacy is important to us, CertifiedCoaches operates by the following principles.
Capitalized terms not defined in this Agreement will have the meanings set forth in the Terms of Service.
Information We Collect
You may browse the CertifiedCoaches site without providing any personal information that may be used to identify you personally ("Personally Identifiable Information" or "PII"). If you choose to provide us with your PII, you are agreeing to the processing and storage of your information in the United States and countries outside of the United States which may have data protection laws that differ from laws in your country.
CertifiedCoaches explicitly asks when it needs PII to help facilitate services by us. To obtain payments from coaches CertifiedCoaches asks for either credit card information or PayPal™ email address, at the coaches’ election. You as a coach will be asked for information, such as full names, addresses, telephone numbers, professional license and certification information, and payment-related information. If you choose to have CertifiedCoaches notify you of responses to your questions via text message, you will be asked for your cellular phone number and cellular phone company. Other PII may be requested in certain circumstances or collected on a voluntary basis such as on users' profile or signature pages.
The information provided by you in the content of your profiles describing your experiences and qualifications, and in signatures attached to postings on the Site ("Posts") is not private or confidential. This is an Internet-based directory and information submitted in Posts may be read, collected, and used by others, and CertifiedCoaches is not responsible for it. For example, search engines may index your Posts to allow them to appear in search engine results (e.g. if someone does a search on google.com, your Posts on CertifiedCoaches.com that relate to the search may appear in the google.com search results list).
In some cases, CertifiedCoaches supplements portions of the PII you provide with other data received from third parties, or data sent to us from your web browser including (depending on its settings) your IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data ("Usage Statistics").
CertifiedCoaches also uses web beacons that collect non-PII to track site usage.
CertifiedCoaches is intended for adult use only. In addition, it does not knowingly solicit or collect PII from persons under 18 years old. We may delete from the site PII, as well as Posts and other information, from users we believe are under the age of 18.
Use of Your Information
CertifiedCoaches may use, share, transfer, or disclose your PII and/or Usage Statistics, itself or in conjunction with third parties, for payment processing, fraud prevention, customer service, demographic studies, to tailor CertifiedCoaches's content and services to its users' needs, and to serve advertisements.
To display advertisements that may interest you, CertifiedCoaches uses third-party advertising companies who may use Usage Statistics (not your name, address, email address or telephone number). To learn more about this third-party advertising practice and your choice to opt-out of having information about you used by these companies, click here.
CertifiedCoaches posts testimonials on the Site; we obtain permission prior to posting to include the user's name and state of residence, or their initials.
CertifiedCoaches will not otherwise disclose your PII (unless you voluntarily provide it in your Posts), without your consent, unless acting under a good faith belief that such action:
conforms to legal requirements or complies with legal process, such as in complying with a formal request in a court order, subpoena or judicial proceeding;
serves to protect or defend the rights, property, or safety of CertifiedCoaches, its users, or others; or
enforces the CertifiedCoaches Terms of Service or related agreements.
CertifiedCoaches may share your PII with any parent company, subsidiaries, joint venturers, or other companies under common control, in which event it will require that such companies follow this Policy with respect to your PII, unless you are provided with prior written notice.
Correspondence Sent to You
CertifiedCoaches will not send you any unsolicited information, including e-mail, except:
(i) Users will receive CertifiedCoaches registration emails when they register, applicants will receive CertifiedCoaches communications relating to their applications, all users will receive updates and notices about Posts, their accounts, and new features and policies; these communications are considered part and parcel of your service and you cannot opt out of them;
(ii) Periodically, CertifiedCoaches may contact you about new services, special offers, promotions and third-party / affiliate offers, and will include in any such emails an opt-out link by which you can opt out of receiving such emails; and
(iii) Our customer service and other departments may contact users in order to ensure your satisfaction with CertifiedCoaches and/or to ask how we can improve.
Updating and Deleting PII
If at any time you would like to update your PII, please log into your account and access your Edit Profile page. If at any time you would like your PII to be removed from our Site and/or database, or believe that CertifiedCoaches has not adhered to these privacy principles, please notify us by email by clicking HERE. We will use commercially reasonable efforts to delete your PII and/or promptly detect and remedy any problems.
Links to Third-Party Sites
To the extent that links to other Web sites are contained on the CertifiedCoaches site, please note that they are not operated or controlled by CertifiedCoaches and CertifiedCoaches is not responsible for the privacy practices, security, or content of these third-party sites.
Security and Data Retention
CertifiedCoaches uses multiple security procedures and practices to protect from unauthorized access, destruction, use, modification and disclosure the PII requested from users.
All PII is password protected. CertifiedCoaches uses secure socket layer (SSL) technology and digital certificates to encrypt and authenticate transactions (credit card and other payments). SSL creates a secured connection between our web servers and your browser, which protects against unauthorized access to transmitted data and supports data being sent only to intended recipients.
Our database logs important changes so that unauthorized transactions can be quickly reversed.
Our main servers are locked and hosted by a leading provider of Internet access to enterprises with mission-critical Internet application requirements. Access to the host environment is highly secure. Biometric scanning, 24/7 onsite staff monitoring, and other safeguards are utilized. In addition, back-up servers that are stripped of email addresses, passwords, and credit card information are located in an office that is locked outside of normal business hours.
Despite these security procedures and practices, as is the case with all computer networks connected to the Internet, CertifiedCoaches cannot guarantee the security of your PII or any other information provided over the Internet and will not be responsible for breaches of security.
We retain your account information and the information provided by you in the form of Posts indefinitely until such time that we determine it has no further commercial significance, at which time we may delete and/or aggregate and store it in aggregate form indefinitely.
Updates to This Policy
By visiting CertifiedCoaches, you are accepting this policy as it may be amended from time to time. Please check the date of this Policy each time you visit to ensure that you are aware of the most current version. If you do not agree to the terms of this Policy, please do not use this site.
CertifiedCoaches reserves the right to update this policy at any time without prior notice.